Terms & Conditions

Terms & Conditions

The owner of the online store tronsmart-shop.ee (hereinafter referred to as the online store) is Yark Trade Company (registry code 14361486), located at Tallinn.

The validity of the contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping cart to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.

The contract enters into force when the payment was done.

After placing an order, a letter is sent to the buyer with a message about “receiving the order”.

In case of successful payment (or after its receipt on the account), the buyer will be notified by an additional letter about the change in the status of the order to “paid” and the further formation of the package for shipment. If such a letter has not been received, please contact us.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 3 days of receiving the notification.

Payment

You can quickly and safely pay for your order through our bank links, direct payment to our bank account or PayPal system. Before placing an order, you have to choose the preferred payment system.

In case of direct payment to the bank account, after placing your order, you will receive an e-mail with the invoice. There, you can find the bank account number for making payment. During the payment process in comments better to place your number of the placed order.

In the case of choosing bank links or PayPal system, you will be redirected to the payment system pages. So, we will not collect and maintain your credit card number or any bank information. By entering these data, you do so through encrypted connections on secured bank links or PayPal pages, not through our portal.

Payment related fees are borne by the payer.

Shipment

Goods can be shipped to Estonia, Latvia, Lithuania, and Finland. Contact us about the possibility of shipping to other EU countries and clarifying its value.

Buyer pays shipping charges. The relevant price information is displayed next to the delivery method.

Orders are shipped from a warehouse in Tallinn on the day of payment or the next business day.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such case, the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.)

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. The amount of compensation shall be determined on a case-by-case basis on the extent of any reduction in the value of the returned goods and the amount of compensation shall be notified to the contracting authority as soon as possible after the amount of compensation has been established. The exchange service is free of charge to the customer.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate for the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the market price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Warranty and defective goods

The warranty is provided in accordance with the laws of Estonia and the European Union.

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contractor for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@tronsmart.ee or calling +372 5597 7987

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 5 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to info@tronsmart.ee or submitted by calling +372 5597 7987.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.